The film exposure counter will reset if the back of the camera is opened while film is loaded. To avoid issues, be mindful not to open the camera once film has been loaded.
When I take a picture of the sun it develops as a black spot. Is my film faulty?
If you take images of a scene that has a very bright element such as the sun, it will overexpose that part of the film. This will result in a little black mark shown on the film. This is normal, but to avoid this from happening, do not shoot directly…
My instax® instant camera / Smartphone printer is faulty. What should I do?
If you are experiencing issues with your instax® product, please call the Fujifilm North America Contact Center at 1-800-800-3854 for further assistance.
My INSTAX instant film jammed while ejecting from the camera, how can I fix it?
This would usually occur due to low battery power as the majority of power would go into ejecting the film. So, while there may have been enough power to capture the image, the camera halted while pushing the film through the unit. Replace the batteries with the lens in the…
Why has my INSTAX instant film not developed properly?
Once a photo has been taken it takes around 90 seconds to develop. During this time it is important you don’t crease, bend or shake the printed photo. These types of actions can affect the distribution of film chemicals while the film is developing.
Why is my INSTAX instant film coming out blank or white?
This is usually caused when the film door on the camera or Smartphone printer has been opened after the INSTAX instant film has been loaded into the camera or Smartphone printer. INSTAX instant film is light sensitive, so should only be exposed to light when a picture is taken, not…
How do I insert INSTAX instant film into my instax® instant products?
After removing the INSTAX instant film cartridge from the foil wrapper you will notice a small yellow stripe on the top right side of the cartridge. If you open the film door located on the back of your instax® product, you will see the same yellow mark on the top…
What’s the best way to store my INSTAX instant film?
INSTAX instant film should be stored in a dry, cool place. Do not remove the film cartridge from the foil wrapper until it is ready to be loaded into the instax® instant camera or Smartphone printer.
What INSTAX instant film formats work with each product?
INSTAX MINI instant film instax mini 11™instax mini 12™instax mini™ 7+instax mini 40™instax mini EVO™instax mini LiPlay™instax mini 9™instax mini 70™instax mini 90™instax SHARE SP-2™instax mini link® Smartphone Printerinstax mini link™ 2 Smartphone Printer INSTAX SQUARE instant film instax SQUARE SQ1®instax SQUARE SQ6™instax SQUARE SQ10™instax SQUARE SQ20™instax SHARE SP-3™instax SQUARE…
What INSTAX instant film formats do you offer?
INSTAX MINI instant film Print size – 54 x 85mmImage size – 46 x 62mm INSTAX SQUARE instant film Print size – 86 x 72mmImage size – 62 x 62mm INSTAX WIDE instant film Print size 108 x 85mmImage size – 99 x 62mm